Returns
30 Day Return Policy
Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a 30-day return policy from the date of purchase — and in most cases there is a better option than a refund.
Your Three Options
Exchange for a different size: Same piece, a different size. There is no restocking fee, we email you a prepaid return label so the postage is on us, and your replacement ships the day your original reaches us. If the size you need has sold out we will tell you straight away, and you can take store credit or a refund instead.
Store credit: Take store credit instead of a refund and the 15% restocking fee is waived — you keep the full value of the piece to spend on anything in the collection.
Refund: Refunds are issued to the original method of payment. A 15% restocking fee applies, and return shipping is at your own cost.
Conditions for Returns and Exchanges:
Original Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
Proof of Purchase: Please include a copy of your receipt or proof of purchase with your return.
Time Limit: Returns and exchanges must be initiated within 30 days from the date of purchase. Any returns received after this period may not be accepted.
Non-Returnable Items: Some items are not eligible for return due to hygiene or safety reasons. These include but are not limited to earrings, swimwear, and perishable goods.
How to Initiate a Return or Exchange:
Contact Us: Email shop@aleadingrole.com to start the process.
Provide Details: Tell us which item you wish to return or exchange, the reason, and — if you are exchanging — the size you would like instead. If you are unsure of the size, send us your child's chest, waist and height measurements and we will advise.
Return Authorization: Once your request is approved we will provide a return authorization number and instructions on how to proceed. Please do not post anything before you have that number.
Exchanges:
What can be exchanged: We exchange the same piece for a different size. If you would like a different item altogether, take store credit and place a new order — the credit carries the full value with no restocking fee deducted.
Timing: Your replacement ships once your original piece reaches us and passes inspection. We do not ship replacements in advance.
Cost: No restocking fee applies to an exchange, and we cover the return shipping.
Return Shipping:
We cover it when you are exchanging for a different size, when the item is defective, or when the return is due to a mistake on our part. We will email you a prepaid shipping label.
You cover it when you are returning for a refund or for store credit for any other reason.
Package Securely: Please ensure the item is securely packaged to prevent damage in transit. If you are paying for the shipping yourself, we recommend a trackable service.
Refunds and Store Credit:
Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets the return conditions.
Refunds: Once approved, refunds are processed to the original method of payment within 7–10 business days, less the 15% restocking fee. Please contact your financial institution for updates once the refund has been initiated. Original shipping costs are non-refundable.
Store Credit: Store credit is issued as soon as your return passes inspection, with no restocking fee deducted. Original shipping costs are not included in the credit.
Restocking Fee:
A 15% restocking fee applies to refunds. It is waived entirely if you take store credit instead, and it does not apply to size exchanges or to items that are defective or sent in error.
Contact Us:
If you have any questions or need assistance with your return, please don't hesitate to contact our customer service team at shop@aleadingrole.com. We're here to help.
Thank you for choosing A Leading Role. We appreciate your business and strive to provide the best shopping experience possible.