Returns

30 Day Return Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we offer a 30-day return policy from the date of purchase — and in most cases there is a better option than a refund.

Start your return online in about three minutes — open the returns portal. Our team reviews every request and replies by email.

Your Three Options

1. Exchange for a different size: Same piece, a different size. There is no restocking fee, we email you a prepaid return label so the postage is on us, and your replacement ships the day your original reaches us. If the size you need has sold out we will tell you straight away, and you can take store credit or a refund instead.

2. Store credit: Take store credit instead of a refund and the 15% restocking fee is waived — you keep the full value of the piece to spend on anything in the collection. We email you a prepaid return label for this too, so the postage is on us.

3. Refund: Refunds are issued to the original method of payment. A 15% restocking fee applies — waived as a courtesy for first-time customers — and return shipping is at your own cost.

Conditions for Returns and Exchanges:

1. Original Condition: Items must be returned in their original condition, unworn, unwashed, and with all tags attached.

2. Proof of Purchase: Please include a copy of your receipt or proof of purchase with your return.

3. Time Limit: Returns and exchanges must be initiated within 30 days from the date of purchase. Any returns received after this period may not be accepted.

4. Non-Returnable Items: Some items are not eligible for return due to hygiene or safety reasons. These include but are not limited to earrings, swimwear, and perishable goods.

5. Defective Items: If an item arrived defective, please upload a clear photo of the problem when you submit your request so our team can review it.

How to Initiate a Return or Exchange:

1. Open the returns portal: Go to Start a Return and enter your order number and the email on the order. If you are signed in, we will find your orders for you.

2. Choose what comes back and why: Pick the pieces you are returning and tell us the reason. If the item is defective, add a photo of the problem. If you are exchanging, choose the size you would like instead — we only show sizes we can ship today.

3. Choose your outcome: Exchange, store credit or refund. You will see exactly what each one is worth before you decide. Your request is emailed to our team, who review it and reply by email. We proceed with your return or exchange once it has been accepted, and where a prepaid label applies it follows after acceptance. Please hold on to the item until you hear from us.

Exchanges:

1. What can be exchanged: We exchange the same piece for a different size. If you would like a different item altogether, take store credit and place a new order — the credit carries the full value with no restocking fee deducted.

2. Timing: Your replacement ships once your original piece reaches us and passes inspection. We do not ship replacements in advance.

3. Cost: No restocking fee applies to an exchange, and we cover the return shipping.

Return Shipping:

1. We cover it when you are exchanging for a different size, when you are taking store credit, when the item is defective, or when the return is due to a mistake on our part. We will email you a prepaid shipping label once your request is accepted.

2. You cover it only when you are returning for a refund to your original method of payment.

3. Package Securely: Please ensure the item is securely packaged to prevent damage in transit. If you are paying for the shipping yourself, we recommend a trackable service.

Refunds and Store Credit:

1. Inspection: Upon receiving your returned item, our team will inspect it to ensure it meets the return conditions.

2. Refunds: Once approved, refunds are processed to the original method of payment within 7–10 business days, less the 15% restocking fee (waived as a courtesy for first-time customers). Please contact your financial institution for updates once the refund has been initiated. Original shipping costs are non-refundable.

3. Store Credit: Store credit is issued as soon as your return passes inspection, with no restocking fee deducted. Original shipping costs are not included in the credit.

Restocking Fee:

A 15% restocking fee applies to refunds. As a courtesy, we waive it for first-time customers, and on any order if you take store credit instead. It never applies to size exchanges or to items that are defective or sent in error.

Contact Us:

Every return starts in our self-service returns portal — returns are not started by email. If you have a question the portal cannot answer, or something about your order is unusual, email our customer service team at hello@aleadingrole.com. We're here to help.

Thank you for choosing A Leading Role. We appreciate your business and strive to provide the best shopping experience possible.